Freight, parcel, and what happens at the curb

Most of what we sell is too big for a parcel courier. Bumpers, tailgates, truck beds and seat sets move on a
pallet by freight carrier, and that changes the cost, the timing and what happens when the truck arrives. This page
explains both lanes so there are no surprises at the curb.

Timings

Processing starts when payment clears, not when the order is placed. Freight transit is the carrier's estimate
and weather or a missed delivery appointment will move it.

Parcel or freight

If you are not sure which applies to a part you are looking at, call us and we will tell you before you order.

What freight delivery actually involves

• You will be called to arrange a delivery appointment. If the carrier cannot reach you, the
  shipment sits at the terminal and storage charges can start.
• Delivery is curbside. The driver brings it to the end of your driveway on a truck. They do not
  carry it inside, into a garage or around a building.
• You need to get it off the truck. A truck bed or a heavy duty bumper on a pallet is not a
  one-person lift. Have a second pair of hands, a forklift or a tractor ready, or ask us about a liftgate before you
  order.
• Somebody has to be there to sign. That signature is the legal record of the part's condition on
  arrival.

Inspect before you sign. This is the important part.

Once you sign a clean bill of lading, you have told the carrier the shipment arrived undamaged, and any later
claim becomes extremely difficult for everybody.

1. Walk around the pallet before you sign anything.
2. Open or unwrap enough to see the part itself. You are entitled to do this.
3. If anything is damaged, write the damage on the bill of lading before you sign. Be specific.
   "Possible damage" is not enough. Write what you can actually see.
4. Photograph it while it is still on the truck.
5. Contact us within 48 hours on (817) 000-0000.

Do that and a damage claim is straightforward and we handle it. Sign clean and discover the damage later, and we
will still do everything we can, but we cannot promise the outcome.

Where we ship

We ship throughout the lower 48 states. Alaska, Hawaii and destinations outside the continental United States are
quoted individually before you order, because freight to those destinations varies too much to publish a figure we
would have to break.

Collection

You are welcome to collect from the yard during opening hours. Call ahead so we have the part pulled and ready,
and bring something capable of carrying it.

Last updated: August 3, 2026.