From finding the part to bolting it on
Buying a used panel online is straightforward once you know what happens at each stage. Here is the whole process, including the parts most sites leave out.
Four stages
Find the part
Narrow by your truck or by the part you need. Every listing states the years, make and model it fits at the top, so you can rule a part in or out in seconds.
Confirm the fitment
If there is any doubt, send us the VIN before you order. We check it against the part and reply with a straight yes or no. This is free and it is the single best thing you can do.
Order and pay
Place the order, then send payment by bank transfer or certified funds. We hold the part for you while it clears. Nothing ships until the funds land.
Take delivery
Most parts move by freight on a pallet. Inspect it before you sign the bill of lading, because that signature is the record of its condition on arrival.
Why we keep going on about the VIN
Wrong fitment is the most common dispute in used parts, and it is almost entirely preventable.
A year range on a listing is a guide, not a guarantee. Manufacturers change brackets mid-generation, trim levels
carry different sensor and camera provision, and a truck that has already been repaired once may not have factory
mounting points any more.
The VIN resolves almost all of it. It tells us the exact build, and it takes us a couple of minutes to check.
Most of the trade charges 25 to 50 percent to take back a part you ordered wrong. We charge nothing, but the
better outcome for both of us is that you never need the return in the first place.
What actually happens when the truck arrives
You get a call
The freight carrier phones to book a delivery appointment. If they cannot reach you the shipment sits at the terminal and storage charges can start.
It comes curbside
The driver brings it to the end of the driveway. They do not carry it inside or around a building. Have help or equipment ready.
You inspect it, then sign
Walk around the pallet, unwrap enough to see the part, and photograph anything wrong before it comes off the truck.
Damage goes on the paperwork
Write it on the bill of lading before you sign. A clean signature is the evidence the carrier relies on to show it arrived intact, and the claim gets much harder afterwards.
What you are covered for
90 day warranty
Parts only, on everything we sell. If the
part is not what we described, we replace it or refund it and we pay the return freight.
Read the warranty.
30 day returns
On a part you have not installed, including a
part that turned out not to fit. Read the returns policy.
$0 restocking
We do not charge a restocking fee. Most of this
trade charges 25 to 50 percent.
Ready to find a part?
Search by your truck, or call us and describe what you are looking for.