30 days to return, and no restocking fee

You have 30 days from delivery to return a part you have not installed. There is
no restocking fee. That includes a part that turned out not to fit.

That last point is deliberate. Most of this trade charges 25 to 50 percent to take back a part the buyer ordered
wrong. We would rather spend our effort making sure you order the right part in the first place, which is why the
fitment is stated on every listing and why we will check a VIN for you before you buy.

New and used are returned on the same terms

The 30 day window, the zero restocking fee and the wrong-fitment cover apply to every part we sell,
whether it is new or used. A new part must come back unfitted and in its original packaging. A used part must
come back uninstalled and in the condition it shipped. Return shipping is covered by us when the fault is
ours, as set out below.

The policy at a glance

When we pay the return freight

We cover the cost of getting the part back to us when the fault is ours:

• We shipped the wrong part.
• The part is not as described on the listing.
• The part arrived damaged and the damage was recorded correctly on delivery.

Outside those cases the buyer pays the return freight. We are not going to pretend otherwise. These are heavy
freight items and a return leg on a truck bed or a heavy duty bumper is a real cost. Every yard in this trade
handles it the same way, and the ones that claim not to are usually charging for it somewhere else.

How a wrong-fitment return works

This is the most common dispute in used parts, so here is exactly what happens.

1. Call or email us before you send anything back. We will ask for your VIN and the part number if there is one,
   because occasionally the part is right and the problem is something else.
2. If it genuinely does not fit, we issue a return authorization in writing.
3. You return the part, uninstalled and undamaged, at your cost, within the 30 day window.
4. We inspect it and refund you in full within 5 business days. No restocking fee is deducted.
5. Once the refund is issued you are free to order the correct part. Call us first and we will confirm the fitment before you buy.

Do not attempt to make a part fit. A drilled bracket or a reworked mount is a modified part and
it is no longer returnable.

What we cannot take back

• A part that has been installed, even briefly.
• A part that has been painted, refinished, cut, drilled, welded or otherwise modified.
• A part damaged after delivery.
• A part returned after the 30 day window has closed.
• A part returned without a return authorization, because we have no way to match it to an order.

If it arrives damaged

Freight damage is handled differently and it is time-critical. Check it over when it arrives and tell us within 48 hours if anything is wrong. Full detail is on the shipping and delivery page.

Starting a return

Call (915) 321-4525 or email sales@steelcreekoffroad.com with
your order number and a short description of the problem. We will reply with a return authorization and the address
to send it to.

Last updated: August 25, 2026.