Straight answers to the questions we actually get asked

Every listing states the years, make and model it fits at the top of the page. That covers most cases. Where a listing does not state a year range it is because the information was not recorded when the part came in, and we say so on the listing rather than guessing.

If there is any doubt, send us your VIN on sales@steelcreekoffroad.com or call (915) 321-4525. We check it against the part and give you a straight answer. It is free and it takes a few minutes.

We sell both new and used, and every listing states which one it is.

New parts are current manufacturer stock — brands such as Ranch Hand, Martin, Bradford Built, NXG Truck Bodies, Hillsboro, Stahl and C5 Manufacturing — supplied unfitted. The photographs on a new listing are the manufacturer's catalog images of that product.

Used parts are described honestly. Each listing sets out the condition of that specific unit, including the scratches, scuffs, rock chips and dings, and the photographs are of the actual part you receive, never a stock image or a similar unit. We do not use a letter grading scale, because no one in this segment publishes one that means anything for body panels. We describe what is actually there instead.

Both, and each listing says which. A factory OEM take-off is a genuine manufacturer part removed from a donor truck. An aftermarket unit is made by an independent manufacturer — the lines we carry include Ranch Hand, Martin, Bradford Built, NXG Truck Bodies, Hillsboro, Stahl and C5 Manufacturing.

We are not an authorized dealer for any manufacturer. Where we name one, it is to describe what a part is or what it fits.

It depends which you bought. A used part carries our own 90 day parts-only warranty from delivery. A new part carries the manufacturer's own warranty on their terms, which we pass through and handle with them on your behalf — we do not set or extend it, and we will not quote a duration we cannot evidence.

Our 90 day used-part cover means the part is what we described: the right part for the stated vehicles, no undisclosed structural damage, and the features we listed genuinely present.

It does not cover labor, cosmetic wear we disclosed, paint match, installation damage, modification, or collision after fitting. Full detail is on the warranty page.

Yes. You have 30 days from delivery to return any part you have not installed, including one that turned out not to fit, and there is no restocking fee.

The buyer pays the return freight unless we shipped the wrong part, it was not as described, or it arrived damaged. Do not try to make a part fit: once a bracket is drilled or bent it is a modified part and it is no longer returnable.

It depends on the part and where you are. These are freight items and a return leg on a truck bed or a heavy duty bumper is a genuine cost, so we are not going to pretend it is free. Where the fault is ours we pay it. Where it is not, you do, and we will help you get the cheapest sensible option.

Processing takes 1 to 2 business days from payment clearing, then delivery takes 1 to 7 business days depending how far you are from El Paso. That is 2 to 9 business days in total from cleared payment to your doorstep.

Most of what we sell goes freight on a pallet. Someone should be there to receive it. Full detail is on the shipping and delivery page.

Inspect it before you sign. Photograph the damage and contact us within 48 hours and we will sort it out.

A clean signature is the carrier's evidence that the shipment arrived intact, so this step genuinely matters. Do it and we handle the claim.

We sell on invoice. You choose your method at checkout, then reply to your order confirmation email and we send you the invoice to pay. Wire transfer: place the order, reply to the confirmation email, and we send you our invoice and wire details. Zelle, Apple Cash, Chime and Cash App: place the order, reply to the confirmation email, and we send you the details to send to, quoting your order number.

Every method we accept is a payment you send yourself, and none of them can be reversed once sent. We do not accept credit or debit cards, so there is no chargeback route on an order placed here. Check the details in our reply before you send anything.

Whichever you pick we hold the part for you for 48 hours while the payment completes. We hold no payment details of yours at any point, and we will never ask for a card number, a PIN or an account password by email or phone. Personal checks are not accepted. See the payment page.

No. Core charges attach to rebuildable mechanical parts such as engines, alternators and starters, where the old unit has scrap value to a remanufacturer. We sell body panels, beds and interiors, which have no core. There is nothing to send back and nothing withheld from your payment.

No, and we will not, at any price. A used restraint component cannot be tested or recertified against the federal performance standard it was built to, several states prohibit fitting a salvaged airbag system outright, and an undeployed module is regulated hazardous goods to ship.

Seat assemblies are supplied without supplemental restraint components. Any airbag module or pretensioner is removed and is not included.

That applies to our used stock. Each used part is a single physical object pulled from a single truck, so when it sells it is gone and there is rarely an identical replacement.

New parts are catalog stock and can usually be reordered, though availability follows the manufacturer. If any part sells while your payment is clearing we will tell you immediately and refund you in full.

We ship to all 50 states and shipping is free to every one of them, Alaska and Hawaii included. US territories such as Puerto Rico and Guam are quoted before you order, and we do not ship to Canada or internationally at this time.

Yes. Call ahead on (915) 321-4525 so we have the part pulled and ready, and bring something capable of carrying it. We are at 12478 Gateway Blvd E, El Paso, TX 79927. Monday to Friday, 8:00am to 5:30pm MT. Saturday, 8:00am to 12:00pm MT.